Privacy Policy

Last Updated: December 2024

TelaVets, Inc. ("TelaVets") respects the privacy of others. This Privacy Policy is intended to explain TelaVets' privacy practices with respect to the website(s) that links to this Privacy Policy (together with its respective pages and features, the "Site"). This Privacy Policy is also intended to provide you with an overview of the following:

• The type of information about you TelaVets collects through the Site
• How TelaVets collects such information
• How TelaVets uses such information
• Who will have access to such information
• TelaVets' security measures for protecting such information

This Privacy Policy applies to information collected through the Site. Carefully read this Privacy Policy in its entirety.

1. Acceptance of Privacy Policy

You are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as TelaVets' Terms and Conditions, whenever you create, register with or log into an account on or through the Site. Similarly, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy, as well as TelaVets' Terms and Conditions, whenever you visit, access, register with, subscribe to or use the Site or any services provided by TelaVets on the Site; and your continuing visit, access, registration with, subscription to or use of any of the foregoing reaffirms your acceptance and agreement in each instance.

As used herein, the term "personal information" means information that relates to an identified or an identifiable individual (e.g., your name, physical address, telephone number, email address); and the term "non-personal information" means any information other than personal information that TelaVets may collect from you, such as anonymized data.

2. A Special Note About Minors

The Site is a general audience website intended for use by adults. The Site is not designed or intended to attract, and is not directed to, children under eighteen (18) years of age, let alone children under thirteen (13) years of age. TelaVets does not collect personal information through the Site from any person it actually knows to be under thirteen (13) years of age. If TelaVets obtains actual knowledge that it has collected personal information through the Site from a person under thirteen (13) years of age, then it will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, if you are under eighteen (18) years of age, then you (or your parent or legal guardian) may at any time request that TelaVets remove content or information about you that is posted on the Site. Please submit any such request ("Request for Removal of Minor Information") to support@telavets.com, with a subject line of "Removal of Minor Information."

3. Categories of Information Collected

TelaVets may collect personal and non-personal information about you through the Site. Depending upon your use of the Site, the categories of such information might include:

• Your name (first, last and/or middle) and unique identifiers (e.g., username)
• Your login information for the Site (e.g., username, password, security questions and answers)
• Your contact information (e.g., mailing address, email address, telephone number)
• Information regarding your pet(s) (e.g., name, breed, age, medical history, symptoms)
• Your gender and date of birth
• Your business information (e.g., company, title, mailing address, email address, telephone number)
• Your computer, mobile device, and/or browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/exit web pages, web page requests, cookie information, hardware attributes, software attributes)
• Usage activity concerning your interactions with the Site and/or third-party websites, networks, platforms, servers or applications accessed through the Site
• Usage activity concerning products and services provided to or accessed by you on or through the Site
• Information set forth in your online account registration, user profile, and/or user directory forms for the Site
• Statements or content (e.g., comments, videos, photographs, images), and information about such statements or content, which you submit or publish on or through the Site
• Your name associated with your mobile device
• Your telephone number associated with your mobile device
• Your geolocation
• Your mobile device ID information

4. How Information Is Collected

Depending upon your use of the Site, TelaVets might collect personal and non-personal information from you when you visit, access, register with, subscribe to or use the Site; when you register for, subscribe to, order or purchase any products and/or services on, through or in relation to the Site; when you "sign in," "log in," or the like to the Site; when you allow the Site to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Site) or online accounts with third-party websites, networks, platforms, servers or applications; or whenever TelaVets asks you for such information, such as, for example, when you process a payment through the Site, or when you answer an online survey or questionnaire.

In addition, if you or a third party sends TelaVets a comment, message or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Site, then TelaVets may collect any personal or non-personal information provided therein or therewith.

Finally, TelaVets might use various tracking, data aggregation and/or data analysis technologies, including, for example, the following:

• Cookies: Small data files stored on the browser or device you use to view a website or message. They may help store user preferences and activity, and may allow a website to recognize a particular browser or device.
• Web beacons: Pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email.
• Analytic tools and services: Third-party services that track, measure and/or generate information about a website's or program's traffic, sales, audience and similar information.
• Other third-party data tracking or analytic technologies: Including deep linking, eTags, device fingerprinting or cross-device tracking.

Please be advised that if you choose to block, reject, disable, delete or change the management settings for any or all of the aforementioned technologies and/or other tracking, data aggregation and data analysis technologies, then certain areas of the Site might not function properly.

5. Use of Information Collected

TelaVets may use the personal and/or non-personal information it collects from you through the Site in a variety of ways, such as, for example, to:

• Fulfill your requests and process your payments
• Place, fulfill, process and/or track your orders and purchases
• Facilitate your movement through the Site
• Facilitate your use of the Site and/or its respective products and services
• Provide customer service and veterinary consultations
• Send you communications like administrative emails, answers to your questions and updates about the Site
• Allow you to communicate with veterinarians through the Site
• Provide you with information about TelaVets, its parent, subsidiary or affiliated companies and/or their respective businesses, products and services
• Provide you with customized content and services, including advertising and promotional information
• Improve the Site and/or its respective content, features and services
• Improve the products, services, marketing and/or promotional efforts of TelaVets
• Create new products, services, marketing and/or promotions for TelaVets
• Market the businesses, products and/or services of TelaVets
• Help personalize user experiences with the Site and/or its respective products and services
• Analyze traffic to and through the Site
• Analyze user behavior and activity on or through the Site
• Conduct research and measurement activities for purposes of product and service research and development
• Monitor the activities of you and others on or through the Site
• Protect or enforce TelaVets' rights and properties
• Protect or enforce the rights and properties of others (which may include you)

6. Sharing of Information Collected

TelaVets may share your personal information with the following:

• TelaVets' employees, agents and administrators
• TelaVets' accountants, financial advisors and legal advisors
• TelaVets' parents, subsidiaries and affiliates
• Service providers and other third parties who help TelaVets provide, manage, administer, maintain, monitor, distribute, operate or facilitate the Site, who help TelaVets develop, market or provide its products and services, or who help further TelaVets' business efforts (e.g., web hosting companies, website administrators, mobile app distribution platforms, support services companies, data analysis companies, credit card or other payment processing companies, online shopping cart providers, advertising partners)
• Law enforcement or other governmental entities in response to what TelaVets believes to be an allegation or suspicion of illegal activity, a request relating to a civil or criminal investigation, an allegation or suspicion of illegal activity, a subpoena, a court order, or any other activity that may expose TelaVets to liability if it does not act or comply
• Any third parties who TelaVets believes are necessary to help or allow TelaVets to protect and enforce its rights and properties, including, without limitation, to enforce its rights under TelaVets' Terms and Conditions or any other agreements TelaVets has with you, and to protect and enforce its intellectual property rights
• Any third parties who TelaVets believes are necessary to help or allow TelaVets to protect the rights and properties of others (which may include you), assuming that TelaVets believes it has an obligation to do so

TelaVets does not limit the ways in which it might use or share non-personal information – and TelaVets reserves the unencumbered right, but not the obligation, to use or share non-personal information – because non-personal information does not identify you.

7. Data Retention

TelaVets may retain your personal information and non-personal information for as long as it is reasonably necessary for a legitimate business purpose. TelaVets may dispose of or delete any such personal information or non-personal information at any time, except as set forth in any other agreement or document executed by both you and TelaVets concerning the same or as required by law.

8. Transactions

In connection with any transaction that you conduct on, through or in relation to the Site, you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you consent to providing such information to third parties (e.g., payment processing companies, online shopping cart providers) for the purpose of facilitating the transaction.

All credit card, debit card and other monetary transactions on or through the Site occur through secure third-party payment processing applications. These payment processing applications are provided by trusted third-party vendors and adhere to industry standards for security.

If you choose a direct payment gateway to complete your purchase, then your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

9. Third Parties and Their Applications and Networks

The Site and/or any communications sent through or as a function of the Site might contain links to third-party websites, networks, platforms, servers and/or applications. Third-party websites, networks, platforms, servers and/or applications might also contain links to the Site.

In addition, you might have the opportunity to access the Site using your online user accounts with certain third-party websites, networks, platforms, servers or applications, which might be subject to separate privacy policies pertaining to those third-party websites, networks, platforms, servers or applications. TelaVets might also collect information from those third-party websites, networks, platforms, servers or applications.

You should carefully review the relevant terms of use and privacy policies associated with third party websites, networks, platforms, servers and applications.

10. Security

TelaVets implements security measures to help protect the personal information it collects through the Site. For example, TelaVets encrypts the transmission of information through the Site by using secure socket layer (SSL) technology. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while TelaVets strives to use commercially acceptable means to protect your personal information, TelaVets cannot guarantee its absolute security.

11. Retention, Review, and Change of Information Collected

You may request at any time that TelaVets provide you with an opportunity to review and change your personal information collected through the Site, if any, or to no longer use your personal information to provide you with any products or services. Please submit any such request ("Request Concerning Personal Information") to support@telavets.com, with a subject line of "Your Personal Information."

For each Request Concerning Personal Information, please state "Your Personal Information" in the email subject line, and clearly state the following in the body: (a) The nature of your request; (b) That the request is related to "Your Personal Information;" (c) Your name, street address, city, state, zip code and email address; and (d) Whether you prefer to receive a response to your request by mail or email.

12. California Privacy Rights

If you are a resident of the State of California and TelaVets has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from TelaVets free of charge regarding the manner in which TelaVets shares certain personal information collected through the Site with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of TelaVets' sharing of such information with such third parties.

Please submit any such request ("California Privacy Rights Request") to support@telavets.com, with a subject line of "Your California Privacy Rights." For each California Privacy Rights Request, please state "Your California Privacy Rights" in the email subject line, and clearly state the following in the body: (a) The nature of your request; (b) That the request is related to "Your California Privacy Rights;" (c) Your name, street address, city, state, zip code and email address; and (d) Whether you prefer to receive a response to your request by mail or email.

13. Users Located in Countries Other Than the United States

We are headquartered in the United States of America and all our servers are located in the United States. For that reason, any personal information you provide to us will be accessed by us or transferred to us in the United States. By providing us with personal information, you consent to the storage or processing of your personal information in the United States and acknowledge that the personal information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of your personal information. We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored.

14. Online Tracking

TelaVets does not respond to "do not track" (DNT) signals.

15. Modifications of this Privacy Policy

We regularly review and revise our Privacy Policy. We make changes to the Privacy Policy available on this page and note that the policy has been updated. If we make material changes to how we treat your personal information, we will notify you by email to the primary email address specified in your account and through a notice on our home page.

16. Severability

If any term or condition of this Privacy Policy is deemed invalid or unenforceable by a court of law with binding authority, then the remaining terms and conditions shall not be affected, and the court shall reform the invalidated or unenforceable term or condition to the maximum extent permitted under the law and consistent with the intent of this Privacy Policy.

17. Mergers, Acquisitions, and Other Business Transactions

TelaVets may decide to sell, buy, merge or otherwise reorganize its business. If that occurs, you will be notified by email or a prominent notice on our webpage of any ownership change and any change in the use of your personal information. These types of transactions may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. We seek appropriate protection for personal information in these types of transactions.

18. Contact Us

Please direct any questions you may have about this Privacy Policy to support@telavets.com, with a subject line of "Privacy Policy." The foregoing contact information may change from time-to-time by supplementation, amendment, or modification of this Privacy Policy.

19. Modification Date

This Privacy Policy was last modified on December 2024.